Contact Information

We’re here to help. If you have any questions about your order, shipping, returns, product information, or anything else, please contact us using the information below.

Customer Support

Email: support@Joybarbatea.com

Our customer support team will do our best to respond as soon as possible. Please include your order number when contacting us about an existing order so we can assist you faster.

Mailing Address

Joybarba
3905 Hedgecoxe Rd, #250534
Plano, TX 75025
United States

Please note that this address is for correspondence only. Returns should not be sent to this address unless our customer support team has provided return instructions.

Business Hours

Monday – Friday
9:00 AM – 5:00 PM CST

Messages received outside of business hours will be reviewed on the next business day.

Order Support

For order-related questions, please include:

• Your full name
• Order number
• Email address used at checkout
• A brief description of the issue

Returns and Refunds

For return, refund, or satisfaction guarantee requests, please contact us at support@Joybarbatea.com before sending any product back. Our team will provide the next steps according to our Refund Policy.

Product Questions

If you have questions about product compatibility, ingredients, preparation, caffeine content, or storage, please contact us before purchasing. We’re happy to help you choose the right product.